Shipping Policy

Shipping Policy

At Chroma Closet Sdn. Bhd. 202501037997 (1639406-A), we are committed to ensuring that your shopping experience is seamless, from the moment you place your order until your items arrive safely at your doorstep. This Shipping Policy outlines our practices regarding order processing, shipping methods, delivery timelines, and related matters.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed after 3:00 PM (MYT) or on weekends/public holidays will be processed on the next business day.
  • During peak seasons (e.g., festive periods, sales campaigns), processing times may take slightly longer.

2. Shipping Methods & Delivery Timelines

We deliver throughout Malaysia and selected international destinations.

Domestic Shipping (Malaysia)

  • Standard Delivery (Peninsular Malaysia): 2–4 business days.
  • Standard Delivery (East Malaysia – Sabah & Sarawak): 3–7 business days.
  • Deliveries are handled via trusted courier partners (e.g., Pos Laju, J&T Express, Ninja Van, DHL eCommerce).

International Shipping

  • We currently ship to selected countries. Delivery times vary depending on location, typically between 7–21 business days.
  • Customs clearance may cause additional delays beyond our control.

3. Shipping Fees

  • Peninsular Malaysia: Flat rate of RM8 per order.
  • East Malaysia (Sabah & Sarawak): Flat rate of RM12 per order.
  • Free Shipping: Available for all Malaysian orders above RM150.
  • International Shipping: Fees are calculated at checkout based on destination, weight, and courier rates.

4. Tracking Your Order

  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and courier details.
  • You can track your shipment directly on the courier’s website or through the tracking link provided.

5. Delivery Policy

  • Deliveries are made to the address provided at checkout. Please ensure your details are accurate to avoid delays.
  • If the courier is unable to deliver due to incorrect/incomplete address or unavailability of the recipient, re-delivery charges may apply.
  • For apartment/condominium addresses, the courier may deliver to the reception/security office if direct delivery is not possible.

6. Customs, Duties & Taxes (For International Orders)

  • International shipments may be subject to import duties, taxes, and customs fees as determined by the destination country’s regulations.
  • These charges are not included in the product or shipping price and are the responsibility of the recipient.

7. Delays & Force Majeure

While we strive to deliver on time, please note that:

  • Delays may occur due to weather conditions, festive seasons, customs clearance, or unforeseen circumstances.
  • Chroma Closet will not be held liable for delays caused by courier services, customs, or events beyond our control.

8. Order Issues

  • If your package does not arrive within the estimated timeframe, please contact us at chroma.closet@outlook.com with your order number.
  • Lost or damaged parcels will be investigated with the courier, and we will do our best to resolve the issue promptly.

9. Contact Us

For questions regarding shipping or special delivery requests, please contact us:

Chroma Closet Sdn. Bhd.
📍 Level 4-1, Sunway Putra Mall, 100, Jalan Putra, Chow Kit, 50350 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia
📞 +6017 413 9934
✉️ chroma.closet@outlook.com