Privacy Policy

Privacy Policy

Chroma Closet Sdn. Bhd. Company No. 202501037997 (1639406-A) (“Chroma Closet,” “we,” “our,” “us”) values your trust and is committed to protecting your personal data in compliance with the Malaysian Personal Data Protection Act 2010 (“PDPA 2010”) and applicable data protection regulations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store, use our website, or interact with us through digital platforms. By using our services, you agree to the terms described below.

1. Information We Collect

We may collect the following categories of personal data:

  • Identity Information: Name, gender, date of birth, IC/passport number.
  • Contact Information: Email address, phone number, billing/shipping address.
  • Account Information: Login credentials, order history, saved preferences.
  • Payment Information: Credit/debit card details, online banking details, e-wallet information (processed securely by payment gateways – we do not store your full financial details).
  • Transaction Data: Order details, purchase history, returns, refunds.
  • Technical Data: IP address, browser type, operating system, device information, cookies, browsing behavior.
  • Marketing & Communications Data: Your preferences in receiving promotions, newsletters, or updates from us.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and deliver your orders, including shipping and payment confirmation.
  • To create and manage your account, enabling faster checkouts and personalized recommendations.
  • To communicate with you regarding purchases, delivery updates, promotions, or customer service inquiries.
  • To improve our website and shopping experience through analytics and feedback.
  • To send marketing campaigns, newsletters, and promotions (only with your consent).
  • To comply with legal obligations under applicable laws and regulations.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted parties for business operations, including:

  • Service providers (payment processors, courier/delivery partners, IT support).
  • Marketing partners (email platforms, advertising networks – only with your consent).
  • Legal and regulatory authorities where required by law.

All third-party partners are contractually obligated to protect your data and use it only for specified purposes.

4. Data Retention

We will retain your personal information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

5. Your Rights

Under the PDPA 2010, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate or incomplete data.
  • Withdraw consent for marketing communications.
  • Request deletion of your data (subject to legal and contractual restrictions).
  • Limit the processing of your data in specific situations.

Requests can be submitted to us via the contact details below.

6. Security of Your Data

We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. These include encryption, firewalls, and restricted employee access. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve browsing experience, track preferences, and analyze site performance. You may disable cookies in your browser settings, but this may affect website functionality.

8. Third-Party Links

Our website may contain links to external websites. Please note that we are not responsible for the privacy practices of third parties. We encourage you to review their policies before providing personal data.

9. Updates to this Policy

We may update this Privacy Policy from time to time to reflect business, legal, or regulatory changes. Updates will be posted on our website with a revised “Last Updated” date.

10. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Chroma Closet Sdn. Bhd.
Level 4-1, Sunway Putra Mall, 100, Jalan Putra, Chow Kit, 50350 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia.
📞 +6017 413 9934
✉️ chroma.closet@outlook.com