Return Policy

Return Policy

At Chroma Closet Sdn. Bhd. 202501037997 (1639406-A), we value your satisfaction and want you to feel confident shopping with us. If for any reason you are not fully satisfied with your purchase, we offer a fair and transparent return and refund process. Please read the following terms carefully.

1. Eligibility for Returns & Refunds

You may request a return or refund under the following conditions:

  • The item is unused, unworn, unwashed, and in its original condition (with all tags, labels, and packaging intact).
  • The return request is made within 7 days from the date of delivery.
  • Proof of purchase (order number, invoice, or receipt) must be provided.

2. Non-Returnable & Non-Refundable Items

For hygiene and safety reasons, the following items are not eligible for return or refund:

  • Innerwear, lingerie, swimwear, and socks.
  • Accessories (earrings, hair accessories, hats, etc.) unless defective.
  • Items marked as Final Sale / Clearance.
  • Gift cards, vouchers, or promotional items.

3. Defective, Damaged, or Incorrect Items

  • If you received a defective, damaged, or incorrect product, please notify us within 3 days of delivery by emailing chroma.closet@outlook.com with photos of the item and packaging.
  • Once verified, we will arrange for a replacement, store credit, or full refund (including shipping fees).

4. Return Process

  1. Submit a Request: Contact us via email at chroma.closet@outlook.com with your order number, reason for return, and photos (if applicable).
  2. Approval & Instructions: Our customer care team will confirm if your return is eligible and provide the return shipping address.
  3. Ship the Item Back:
    • Customers are responsible for return shipping costs unless the return is due to our error (wrong/defective item).
    • We recommend using a trackable courier service, as we are not responsible for lost returns.
  4. Inspection & Processing: Once received, we will inspect the returned item. If approved, your refund/store credit will be processed within 7–14 business days.

5. Refund Methods

Approved refunds will be issued via:

  • Original payment method (credit/debit card, online banking, e-wallet).
  • Store credit (if preferred, valid for 12 months from issuance).

Note: Refunds to bank accounts or cards may take additional time depending on your financial institution.

6. Exchanges

  • We currently do not offer direct product exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order.

7. Late or Missing Refunds

  • If you haven’t received your refund after 14 business days, first check with your bank/credit card provider.
  • If the issue persists, please contact us at chroma.closet@outlook.com for further assistance.

8. Contact Us

For questions about returns and refunds, reach us at:

Chroma Closet Sdn. Bhd.
📍 Level 4-1, Sunway Putra Mall, 100, Jalan Putra, Chow Kit, 50350 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia
📞 +6017 413 9934
✉️ chroma.closet@outlook.com